Frequently Asked Questions
- Who regulates WinsRush in Kenya?
- WinsRush operates under oversight from the Betting Control and Licensing Board (BCLB). The license number is displayed on the License Info page and in the footer of each official site property.
- How are player funds protected?
- Customer balances are held in segregated bank accounts. Mpesa withdrawals move through encrypted payment gateways with transaction logging for audits.
- What documents are required for verification?
- Kenya national ID or passport plus proof of address (utility bill or bank statement). Upload files via the secure profile inbox—never email sensitive data.
- Can I see a transaction history for compliance?
- Yes. Export CSV statements from the Wallet dashboard to share with financial institutions or for personal records.
- How do I report suspicious activity?
- Contact [email protected] and attach screenshots or SMS logs. WinsRush also provides a direct escalation path to the BCLB if needed.
Player Protections
Beyond licensing, WinsRush offers two-factor authentication, biometric logins via the Android app, and a full Responsible Gaming toolkit with cool-offs and self-exclusion to align with Kenyan legislation.